Shipping & Delivery Policy
This policy explains how Veyaxium Ltd processes, dispatches and delivers orders placed through veyaxium.co.uk.
Where we deliver.
Veyaxium currently accepts and delivers orders within the United Kingdom.
Orders are prepared and dispatched from the UK using our selected delivery service.
Standard delivery
Our standard delivery service is:
Royal Mail Tracked 48
Order processing.
Orders are normally processed and prepared for dispatch within 1–3 working days after payment has been successfully received.
Orders placed during weekends or UK public holidays will normally begin processing on the next working day.
Processing time and delivery time are separate
The delivery estimate begins once your parcel has been dispatched. The time required to prepare your order is separate from Royal Mail’s delivery aim.
Royal Mail Tracked 48.
Veyaxium uses Royal Mail Tracked 48 as its standard UK delivery service.
Royal Mail currently aims to deliver Tracked 48 parcels within approximately 2–3 working days.
This is a delivery aim rather than a guaranteed delivery date, and delivery times can occasionally vary.
Tracked delivery
Delivery charges.
Free UK Delivery
Royal Mail Tracked 48 delivery is included in the price of Veyaxium Core.
There is no additional standard delivery charge when your order contains only Veyaxium Core.
Standard Delivery Charge
Standalone physical products are charged the applicable delivery rate shown during checkout.
Our current standard UK delivery charge for these products is £4.99.
Ordering Core with additional products
If your basket contains Veyaxium Core together with standalone products that carry a delivery charge, the applicable standard delivery charge for those additional products will be shown at checkout.
Tracking your order.
Once your order has been dispatched, tracking information will be provided where available through your order communications.
You can use the tracking information to follow the progress of your parcel through Royal Mail.
Tracking not updating?
Tracking information may not always update immediately after a parcel is prepared or handed over. Please allow time for the first Royal Mail tracking event to appear.
Delivery delays.
Royal Mail delivery times are estimates rather than guarantees for the Tracked 48 service.
Delays can occasionally occur because of factors such as severe weather, disruption to the postal network, unusually high parcel volumes or circumstances affecting particular delivery areas.
If your parcel is delayed
Check the Royal Mail tracking information first for the latest available update.
If your parcel remains significantly overdue, contact Veyaxium and we will investigate the delivery.
Lost parcels.
If an order appears to have been lost while being delivered using the delivery service arranged by Veyaxium, please contact us rather than attempting to resolve the matter solely with Royal Mail.
We will investigate the shipment and take the appropriate steps to resolve the order with you.
Your order remains our responsibility during delivery
Where Veyaxium arranges delivery, the goods generally remain at our risk until they come into your physical possession or the possession of a person you have identified to receive them.
Damaged parcels.
If your parcel arrives damaged, please contact Veyaxium as soon as reasonably possible.
Please retain the product and packaging while we investigate the issue.
Helpful information
When contacting us, it is helpful to provide your order number and a description of the damage.
Photographs of the parcel, packaging and affected product can also help us investigate delivery damage more quickly.
Product availability.
Product availability is shown on the Veyaxium website.
Products shown as out of stock cannot normally be ordered unless the individual product page specifically states that advance ordering or backordering is available.
If an unexpected stock issue affects an order after it has been placed, we will contact you with the available options.
Delivery addresses.
Please check your delivery address carefully before submitting your order.
If you notice an error after placing your order, contact us as quickly as possible. If the parcel has not yet been dispatched, we will try to correct the address where possible.
Once an order has been dispatched, we may not be able to change or redirect its delivery address.
Changes to this policy.
We may update this Shipping & Delivery Policy when our delivery services, charges or fulfilment arrangements change.
The latest version will be published on this page.
Last updated: 1 October 2026
Have a delivery question?
Contact Veyaxium with your order number if you need help with an existing delivery, or get in touch before ordering if you have a delivery question.