Returns & Refund Policy
At Veyaxium Ltd we want you to be satisfied with your purchase. This policy outlines your rights and our procedures for returns, refunds and exchanges.
Cooling-Off Period
Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods for any reason.
You then have an additional 14 days to return the item after notifying us of your cancellation.
To exercise your right to cancel, please contact us at info@veyaxium.co.uk.
Eligibility for Returns
To be eligible for a return, the item must:
- Be unused and in the same condition that you received it
- Be returned in the original packaging where possible
- Include proof of purchase (such as your order confirmation)
Please do not send your purchase back to the manufacturer unless instructed to do so.
Refunds
Once your returned item is received and inspected, we will notify you via email that we have received your return and confirm whether your refund has been approved.
If approved, your refund will be processed to the original payment method used during purchase.
Refunds are typically processed within 5–10 business days, although this may vary depending on your payment provider.
Faulty or Damaged Items
If your item arrives damaged or develops a fault, please contact us as soon as possible at info@veyaxium.co.uk.
Under the Consumer Rights Act 2015 you may be entitled to a repair, replacement or refund if goods are faulty, not as described or not fit for purpose.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@veyaxium.co.uk.
Return Shipping
To return your product, please contact us first to obtain return instructions.
Unless the item is faulty or incorrect, customers are responsible for the cost of returning items. Original delivery costs are non-refundable unless the item is faulty or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items, as we cannot guarantee that we will receive your returned item.
Items That Cannot Be Returned
Certain types of items cannot be returned unless they are faulty, including:
- Downloadable software or digital products
- Gift cards
- Items returned in a used or damaged condition not caused by us
Contact Us
If you have any questions about our returns and refund policy, please contact us at:
Email: info@veyaxium.co.uk