Privacy Policy
This Privacy Policy explains how Veyaxium Ltd collects, uses, stores and protects personal information when you visit our website, create an account, place an order, contact us or use our services.
Who we are.
Veyaxium Ltd is responsible for the personal information described in this Privacy Policy.
Our website is: veyaxium.co.uk
If you have any questions about this policy or how we use your personal information, you can contact us at:
Veyaxium Ltd
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: info@veyaxium.co.uk
Information we collect.
The information we collect depends on how you interact with Veyaxium. It may include the following.
Account & Contact Information
Your name, email address, telephone number, account details and information you provide when contacting Veyaxium.
Order & Delivery Information
Your billing and delivery addresses, products ordered, order history, delivery information, refunds and other information needed to manage your purchase.
Website & Technical Information
Information such as your IP address, browser type, device information, website activity and information collected through cookies or similar technologies where applicable.
Payment information.
When you make a payment, payment information is processed using our payment service providers.
Veyaxium receives information needed to confirm and manage your transaction, such as the payment status, payment method and transaction reference.
Payment providers may separately collect and process information needed to authorise payments, prevent fraud and comply with their own legal and regulatory obligations.
Payment services
Our website may use services including WooPayments and its underlying payment-processing providers.
Those providers may process payment and security information in accordance with their own privacy terms.
How we use your information.
We use personal information only where there is an appropriate reason for doing so.
Orders & Customer Accounts
We use your information to process orders, take payment, arrange delivery, provide order updates, manage returns and refunds, maintain your customer account and provide access to eligible customer downloads and resources.
Lawful basis: performance of our contract with you.
Customer Support
We use information you provide to answer product questions, compatibility enquiries, order enquiries and requests for support.
Lawful basis: contract and/or our legitimate interests in providing effective customer service.
Legal & Accounting Requirements
We may retain and use transaction and business records where necessary to meet tax, accounting, consumer protection or other legal obligations.
Lawful basis: compliance with a legal obligation.
Website Security & Administration
We may use technical information to protect our website, prevent misuse, investigate security issues and maintain reliable website and account services.
Lawful basis: our legitimate interests in protecting our business, customers and website.
Website Improvement
We may use appropriate website statistics and technical information to understand how our website performs and improve its content, navigation and customer experience.
Lawful basis: consent where required, or another permitted basis where applicable.
Marketing Communications
Where we send marketing communications, we do so in accordance with applicable electronic marketing rules. You can unsubscribe from marketing communications at any time.
Lawful basis: consent or another legally permitted basis where applicable.
Our legitimate interests.
Where we rely on legitimate interests, we consider whether using your information is necessary for that purpose and whether your rights and interests override our interests.
These interests may include
- Providing effective customer service
- Operating and protecting our website
- Preventing fraud, misuse and security incidents
- Maintaining appropriate business records
- Improving our products, website and customer experience
Who we share information with.
We do not sell your personal information. We may share information where necessary with organisations that help us operate Veyaxium and fulfil customer orders.
Payment Providers
Payment-processing and fraud-prevention providers where necessary to process and protect transactions.
Delivery Providers
Delivery information may be provided to Royal Mail or another delivery provider where necessary to fulfil your order.
Website & Technology Providers
Hosting, ecommerce, email, security, backup and other technology providers that support the operation of the Veyaxium website.
Email Services
Services used to send transactional emails, account communications and marketing communications where applicable.
Professional Advisers
Accountants, insurers, legal advisers or other professional advisers where access to information is reasonably necessary.
Public Authorities
Government bodies, regulators, courts or law-enforcement authorities where disclosure is required or permitted by law.
International transfers.
Some technology or service providers used by Veyaxium may process personal information outside the United Kingdom.
Where a restricted international transfer takes place, we require an appropriate transfer mechanism to be used in accordance with UK data protection law.
Transfer safeguards
Depending on the destination and provider, this may include UK adequacy regulations, approved contractual safeguards or another legally permitted transfer mechanism.
How long we keep your information.
We do not intend to keep personal information for longer than is reasonably necessary for the purpose for which it was collected, including legal, accounting and customer-service requirements.
| Information | Typical retention |
|---|---|
| Pending orders | Approximately 30 days |
| Failed orders | Approximately 30 days |
| Cancelled orders | Approximately 1 year |
| Completed and refunded orders | Up to 7 years where required for appropriate business, accounting or legal records |
| Customer account information | While the account remains required for customer services, purchase history or access to eligible digital resources, subject to applicable legal requirements |
| Marketing preferences | Until you unsubscribe, withdraw consent or the information is no longer required, subject to records needed to respect your preference |
| Customer support correspondence | For as long as reasonably necessary to deal with the enquiry and maintain appropriate business records |
Your data protection rights.
Depending on the circumstances and the lawful basis we rely upon, UK data protection law may give you rights in relation to your personal information.
Access
You may ask for information about the personal data we hold about you and request a copy.
Rectification
You may ask us to correct personal information that is inaccurate or incomplete.
Erasure
You may ask us to delete your personal information in circumstances where the right to erasure applies.
Restriction
You may ask us to restrict the use of your personal information in certain circumstances.
Data Portability
In certain circumstances you may ask to receive personal information you provided to us in a portable format.
Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
Your right to object
Where we process your personal information on the basis of legitimate interests, you may have the right to object to that processing. You also have the right to object to the use of your personal information for direct marketing.
To exercise a data protection right, contact info@veyaxium.co.uk . Some rights are subject to legal conditions and exemptions, so they may not apply in every situation.
Marketing.
If you receive marketing communications from Veyaxium, you can unsubscribe using the unsubscribe option included in the message or by contacting us.
Unsubscribing from marketing will not prevent us from sending service messages that are necessary for an order, customer account, security issue or other transaction you have requested.
Marketing preferences
We will respect your marketing choices and maintain appropriate records where necessary to ensure that an opt-out continues to be honoured.
Cookies & similar technologies.
Our website uses cookies and similar technologies for functions including ecommerce, customer accounts, website security and other purposes described in our Cookie Policy.
Where consent is required for a particular cookie or technology, we will provide the appropriate controls.
Cookie choices
You can use the cookie controls provided on the website, where available, to review or change your preferences for non-essential cookies and similar technologies.
Automated decision-making.
Veyaxium does not currently use solely automated decision-making to make decisions about customers that produce legal or similarly significant effects.
Payment and security providers may use automated systems for purposes such as transaction authentication and fraud prevention in accordance with their own systems and privacy information.
Protecting your information.
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.
No internet-based service can guarantee absolute security, but we review our systems and working practices with the aim of maintaining appropriate protection for the information we handle.
Complaints.
If you have concerns about how Veyaxium has handled your personal information, please contact us first so that we can investigate your concern.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Changes to this Privacy Policy.
We may update this Privacy Policy when our services, website, technology providers or legal obligations change.
The latest version will be published on this page.
Last updated: 1 October 2026
Questions about your personal information?
Contact Veyaxium if you have a privacy question or want to exercise one of your data protection rights.