Frequently Asked Questions
Find answers about Veyaxium Core, Zigbee compatibility, setup, customer resources, delivery and expanding your smart-home system.
Veyaxium Core
What is Veyaxium Core?
Veyaxium Core is our beginner-friendly Zigbee starter system. It combines compatible smart-home hardware with step-by-step guidance to give you a clear starting point for building your smart home.
Core is designed to take you from opening the box to connecting your devices and creating your first practical automation.
What is included with Veyaxium Core?
Veyaxium Core includes:
- A compatible Zigbee hub
- A Zigbee smart plug
- A temperature & humidity sensor
- The printed Veyaxium Core Quick Start Guide
- Access to eligible Veyaxium customer automation guides
Do you manufacture the devices included in Core?
No. Veyaxium does not manufacture the smart-home hardware. We select compatible products from established manufacturers and combine them with our own guided setup approach, customer resources and expansion path.
Is Veyaxium Core difficult to set up?
Core is designed specifically for people who may be new to smart-home technology. The included Quick Start Guide takes you through the initial setup, device pairing and your first automation step by step.
Which app does Veyaxium Core use?
Veyaxium Core is initially designed around the eWeLink app. The Quick Start Guide follows the eWeLink setup process so beginners have one clear route for getting started.
Compatibility & Expansion
What devices can I add to Veyaxium Core?
Core is built around Zigbee, and compatible Zigbee devices can be added as your system grows.
Examples include additional sensors, smart plugs, switches, scene controls and other supported devices. Compatibility can vary between hubs, manufacturers and platforms, so check the individual product information or contact us if you are unsure.
Can I add more devices later?
Yes. Core is designed as a starting point rather than a closed system. You can begin with the included devices and add compatible expansion products as your requirements develop.
Does every Zigbee device work with every Zigbee hub?
No. Zigbee is a common smart-home communication standard, but compatibility can still depend on the hub, device manufacturer, software platform and supported device features. Veyaxium aims to make compatibility clearer by identifying suitable expansion devices wherever possible.
Is Zigbee better than Wi-Fi?
They are designed for different purposes. Wi-Fi is ideal for many higher-bandwidth connected products, while Zigbee is commonly used for low-power smart-home devices such as sensors, switches and smart plugs.
Veyaxium focuses on Zigbee because it provides a practical foundation for building expandable smart-home systems with many different types of compatible devices.
Guides & Customer Resources
What is the Veyaxium Core Quick Start Guide?
The Quick Start Guide is the printed guide supplied with Veyaxium Core. It is designed to help you complete the initial eWeLink setup, pair the included devices and understand how to create your first practical automation.
What are Veyaxium customer automation guides?
These are additional digital resources designed to help eligible customers build useful automations and get more from compatible Veyaxium products. Eligible downloads are made available through your Veyaxium customer account.
Do I need a Veyaxium account?
Yes. Customer accounts help us provide access to eligible digital guides and other purchase-related resources through the My Account area of the website.
Orders & Delivery
Where does Veyaxium deliver?
Veyaxium currently sells and delivers within the United Kingdom.
Where are orders dispatched from?
Veyaxium orders are prepared and dispatched from the United Kingdom.
Which delivery service do you use?
Our standard UK delivery service is Royal Mail Tracked 48. Tracking information is provided where available once your order has been dispatched.
Is delivery free with Veyaxium Core?
Yes. UK Royal Mail Tracked 48 delivery is included with Veyaxium Core.
What does delivery cost for other products?
Standard standalone products are charged the applicable delivery rate shown during checkout. If your basket contains Veyaxium Core and additional paid-delivery products, the applicable delivery charge for those additional products may still apply.
Do you hold products in stock?
Yes. We manage stock availability through the Veyaxium website. Products that are unavailable will be shown as out of stock where appropriate.
Support
What if I am not sure which product I need?
Contact us and tell us what you want your smart home to do. You do not need to know the technical terminology. We can help identify a sensible starting point or compatible expansion option based on what you are trying to achieve.
How quickly will Veyaxium respond to my question?
We aim to respond to customer enquiries within 1–2 working days.
Still unsure what you need?
Tell us what you want to automate and any smart-home devices you already own. We’ll help you identify a straightforward starting point or compatible next step.